Frequently Asked Questions

What's the advantage of booking through 100cars.ro?

Through discounted rates negotiated with top suppliers we can save you up to 30% on your rental, against the supplier’s normal retail tariff. The reservation is guaranteed with no rental payment until you collect the vehicle.

What’s included in my rental?

Under the discount contract terms we have with our suppliers. The rate includes VAT, Taxes and Full insurance. On some of the prestige range a limited mileage is imposed. You will find details of this listed with the vehicle description.

What if my flight is delayed, will the supplier ensure my vehicle is available?

Assuming you have been able to supply the airline and flight number when requesting a vehicle, these details are given to the supplier so that they are aware of any delays and will make sure you get your vehicle.

When will I receive confirmation, and the details of the supplier?

Reservation requests are confirmed with the supplier and you will be emailed with confirmation and a supplier’s reservation number. Every request is confirmed with the supplier. Usually if a request is made in business hours you will receive confirmation same day but this can take up to 48 hours if requests have to be confirmed by the supplier with the location.

What happens if I need to cancel my reservation?

This can be processed and cancelled with the supplier.

What happens if I lose my confirmation details?

Please use the “contact us” section and we will happily resend it.

What happens if I have a complaint with the service received from the supplier?

As 100cars.ro reserves many rentals with the suppliers, you will benefit from our ability to ensure any matter is dealt and brought to a satisfactory conclusion. Our customer services are here to help. Please contact us at with details of your complaint including reservation confirmation and copies of the supplier’s rental agreement, as these will be required. We aim to confirm receipt of your complaint within 72 hours and aim to resolve your complaint within 10 days.